Confidentialité

Politique de confidentialité

Protection des données et respect de la vie privée de nos utilisateurs.

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Privacy policy

GDPR & personal data Last updated:

Data collected

  • Account data: email, name, business information.
  • Configuration data: FAQs, services and instructions provided by the business.
  • Technical data: logs, system events, usage statistics.

Conversation data

Customer messages may be processed in order to generate automatic replies. ReplyPro uses this data solely to provide the service. Conversations are not resold to third parties.

Use of data

Data is used exclusively to:

  • provide and improve the ReplyPro service,
  • ensure security and proper operation,
  • provide technical support.

Hosting and subprocessors

Certain data may be processed by technical providers (hosting, messaging, email services) solely in connection with the operation of the service.

Data retention

Data is retained for as long as necessary to provide the service or in accordance with applicable legal obligations.

Security

ReplyPro implements technical and organisational measures to protect data against unauthorised access, loss or alteration.

User rights

In accordance with applicable regulations, you may request access to, rectification of, or deletion of your personal data by contacting us directly: