Terms of Service (ToS)

1 Service overview

ReplyPro is a platform that assists businesses in responding to customer messages (WhatsApp, Telegram, Email). The service uses artificial intelligence that replies solely on the basis of the information provided by the business.

2 Accounts and access

The user is responsible for keeping their credentials confidential. Any use made through the account is deemed to be carried out by the business.

3 Channels and technical requirements

• WhatsApp Web requires a connected device and an active session.
• WhatsApp Meta and Telegram operate through APIs and tokens associated with your account.
• The Email channel is included from the Pro plan onwards, subject to the plan's limits.
• The number of active channels depends on the plan subscribed to.

4 Plans, quotas and channels

Each plan includes a message quota and a maximum number of active channels. Channels are activated from the dashboard. Once the quota is reached, automatic replies may be suspended until renewal or a change of plan.

5 Term and renewal

Subscriptions are monthly by default. Renewal may be automatic (if a payment method is saved) or manual. Without renewal, the service remains active until the end of the current period.

6 Trial

On sign-up, a welcome credit of 500 XAF is provided to try out the service, with no payment or bank card required. This credit is debited with each reply from the assistant (usage-based pricing) and remains subject to the applicable channel limits.

7 Upgrade

Upgrades take effect immediately. If the request is made within 4 hours of subscribing and no quota has been used, only the price difference is charged and the previous plan is cancelled. Otherwise, the new plan is charged in full and any messages remaining from the previous plan are added to the new quota.

8 Downgrade

Downgrades take effect at the end of the current subscription period.

9 Message rollover

Unused messages may be carried over only if renewal is completed before expiry.

10 Payment and billing

Payments are made in XAF. ReplyPro reserves the right to change its prices with prior notice.

11 Refunds

No refund is available, except in exceptional cases involving a major issue on ReplyPro's side, following verification.

12 Service availability

ReplyPro is provided "as-is". Temporary interruptions may occur (maintenance, network, third-party platforms such as WhatsApp or Telegram).

13 Liability

ReplyPro shall not be held liable for indirect damages (loss of revenue, loss of customers, business interruption). The business remains solely responsible for its relationship with its customers.

14 Support

Support is available in accordance with the terms of the subscribed plan. For any question: